Tech Operations Support
Location: London
Department: Tech Operations Support
Employment Type: Full-time
The Role
Are you experienced in Technical Operations support? We are looking for you to join our Platform Engineering team which has responsibility for supporting the infrastructure, software applications, development and integration teams for UnderwriteMe Technology Solutions. UnderwriteMe offers 24*7*365 hosting services to clients for all the applications we license.
You’d be accountable for ensuring that UMe products are running and maintained in an efficient and secure manner. You would also ensure timely feedback of monitoring and alerting to stakeholders, facilitate the appropriate communication channels among software delivery, BusOps roles and with IT stakeholders, and continuously improve the support and maintenance of products running in the cloud.
Main Duties
- Support the implementation, running and upgrading of our software products on the Ume Platform. Monitor software products and underlying infrastructure and implement configuration changes to optimize products.
- Automate management of all application components using provided automation tools
- Document procedures and policies that relate to the IT systems you support in particular the application configuration.
- Manage all code deployments and environment sizing changes to controlled environments in a controlled, auditable manner
- Liaise with and manage client support teams as required for the Software Products you support
- Ensure robust DR (Disaster Recovery) and BCM (Business Continuity Management) process and procedures are in place and adhered to with regular testing to ensure fit for purpose UMEMYG
- Identify and implement appropriate monitoring throughout the enterprise and produce regular reports regarding availability, performance etc. Identify improvements to monitoring that will enable optimised alerting to identify issues rapidly
Skills & Education
- Educated to Degree level or 5 years proven experience in similar role
- Understanding of public clouds and hands on knowledge on building cloud-based environments, particularly AWS and container orchestration
- Excellent communication skills, ability to work within cross-functional teams and delivery oriented
- Proven ability writing effective procedures and policies which can be used by other staff and are maintained within a review lifecycle
- Capable of writing code to deliver highly automated infrastructure environments that support the wider IT department using an agile methodology
- Experience operating 24x7x365 customer focused environment
- System administration level knowledge of Linux, Apache, Tomcat.
- Experience of software release management, git flow.
- Security focused
- Excellent written, oral, and interpersonal communication skills.
- Working knowledge of JIRA
Technical Skills Required
- AWS experience 5years+
- Packer, Docker, Vault, Consul
- Puppet
- Certificate Management
- ELK stack, Prometheus, Icinga, Alert Manager
- Kubernetes/Docker
- Terraform
- Ubuntu OS/BottleRocket
- Jenkins/GitLab
- Git/BitBucket
Who we are?
UnderwriteMe provides technology solutions that enable our partners to transform and disrupt the life insurance industry worldwide. Founded in 2012, our journey started with the Underwriting Rules Engine and Protection Platform in the UK. We have grown to become a leading InsurTech provider across Europe, Asia and Australia with an expanding product portfolio.
Diversity and Inclusion
As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
Working at Home During the Pandemic
At UnderwriteMe we are 100% working from home during the pandemic. We continue to recruit and onboard new hires during this period.
The company has invested in providing a high level of support for our employees as they continue to work from home. This includes regular “tea & talk” sessions, providing suitable home-working equipment, additional holidays and flexible working options, as well as weekly yoga classes and regular social activities. We want to make sure everyone is looked after and supported at this time. We are also contributing to our local communicates by giving staff time off for volunteering activities and making charitable donations.
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UK Benefits
We offer a generous benefits package including a discretionary bonus; stakeholder pension scheme; BUPA; Life Insurance; 25 days holiday; STL; Group Income Protection; subsidised gym membership and more.
As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
