Transforming the Insurance Landscape: UnderwriteMe’s Game-Changing Partnership with The Exeter

September 29, 2023

Transforming the Insurance Landscape: UnderwriteMe’s Game-Changing Partnership with The Exeter

UnderwriteMe has always been at the forefront of innovation in the protection insurance industry. Our commitment to delivering cutting-edge processing solutions has earned us global recognition particularly for the quotation and underwriting part of the customer experience. But we also use our expertise to enhance other parts of the process.

That’s why we’re thrilled by our strategic partnership with The Exeter. By applying our software and knowledge to the claims process, this development marks a significant milestone in our history. This collaboration shows our dedication to reshaping the protection insurance landscape and highlights our ability to deliver end-to-end solutions.


Revolutionising Claims Processing with The Exeter

The Exeter has introduced a purpose-built claims assessment system, and we’re proud to be a part of this transformative journey. This new system is set to revolutionize the income protection claims process, and it’s a pioneering venture in the UK protection market.


Personalised Claims Experience

One of the system’s standout features is its ability to provide an incredibly personalised claims experience for The Exeter’s members. The UnderwriteMe backed system will support The Exeter’s expert claims assessors in gathering as much information as possible from an initial phone conversation with a claimant, generating a tailored set of questions based on the cause of the claim and the conversation. Moreover, the system equips claims assessors with comprehensive policy information, product features, and exclusionsall accessible through a unified platform.

By tailoring claims inquiries to each unique situation, it ensures a streamlined claims process and dramatically reduces end-to-end turnaround times for payments. The system lets The Exeter provide instantaneous decisions at the point of claim, further solidifying their alignment with the Protection Distributor Group’s Claims Charter.

While the system can recommend a course of action, it’s important to note that the ultimate claims decision will continue to sit with the claims assessor until The Exeter is ready to fully automate claim determinations.


Charting the Future Together

UnderwriteMe and The Exeter are embarking on a transformative journey together. We’re reshaping the future of claims processing in the insurance industry, setting new standards of excellence along the way. This partnership underscores UnderwriteMe’s dedication to offering innovative solutions across the entire insurance process.


This is what Simon Jacobs, our Director of Business Development had to say about the partnership, “It’s exciting to be working with The Exeter who are passionate about improving the Claims experience for customers.  Paying claims accurately and promptly is where the industry’s reputation is made and it’s great to be able to innovate at the time customers need us most!”

And Claire Hird who is Customer Service Director at The Exeter had this to say about the developments, Our partnership with The Exeter represents just one facet of our comprehensive strategy for 2023. The Exeter’s commitment to excellence in customer service mirrors our own, making this collaboration a natural fit.

Together, we look forward to delivering exceptional service and value to our customers. As we join forces with The Exeter, we invite you to stay tuned for more exciting developments that will redefine how insurance is done in the modern age. Together, we’re transforming the insurance landscape, one innovative partnership at a time.